My decoder only plays channel 100 for months, cannot get anyone to cancel my subscription.

I cancelled the 12 or 13th July 2022, was told by Mbali via chat to confirm 24 hours later as there was apparently an error and she's not able to cancel ***, so today. I logged on to chat again, and landed with Sihle Gwala not the brightest tool in the shed. Because she couldnt explain whats happening, told me that my cancellation was not processed and apparently she was not allowed to provide me with her supervisor nor manages names, she said goodbye with a smiley face and logged off. That DSTV service. I did drill her because I am sick and tired of the poor service rendered by DSTV/Multichoice. My deccoder has been playing channel 100 only for months, they kept on referring me to a supplier in Westgate to check out the decoder, which was always closed due to load shedding. No one calls back on requests and when you chat you land with someone like Sihle Gwala. Ai shame!!! I want my subscription back dated cancelled and I want confirmation that there will be no further debits deducted from my account. They are loosing so much subscriptions and yet they believe they the only service provider customers can use. You don't even deserve the 1 star, its just ticked because you don't have a lower option. I have dealt with DSTV?Multichoice for the last time. Thank God. The worst service on the planet. I am done struggling and paying for it. You keep your shotty service and I will hold onto my money, how about that.