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SIYABONGA N
1 reviews | Active since Nov 2018
08 Mar 2024, 09:09
My Decoder is disconnected but paid for
I went to pay my account last month around the 8th of Feb the cashier said I owe R65 of which I payed on the 23rd of Feb my decoder was disconnected when I went to pay they said I owe 365 I payed today my decoder is disconnected I did a Chat with one of the consultants clearly he didn't know what he was talking about he ended up saying I owe 489.19 . So I called the call centre to speak with the manager the consultant said I should hold while she transfer me to the manager I was on hold for 15 minutes straight until I decided to drop the call
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Mar 2024, 09:37Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Mar 2024, 09:37
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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SIYABONGA N's updateReviewer Update
08 Mar 2024, 14:26I checked the balance again they said I should pay 170 I did now they want another R300 which means I'm going to pay almost 800 for a family package
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SIYABONGA N's update08 Mar 2024, 14:26
Reviewer Update
I checked the balance again they said I should pay 170 I did now they want another R300 which means I'm going to pay almost 800 for a family package