LC
Ledingwana C
1 reviews | Active since Sept 2013
04 Feb 2016, 09:02
My Decoder insurance cancelled without my consent
on the 19/11/2015 I called the Multichoice call centre to change my devices as i had just bought the Explora decoder and wanted to install it. i requested them to change my HD PVR decoder as the primary device and make a secondary device and that was done and in the process they cancelled my insurance on the HD PVR decoder without my consent, a while latter the decoder stopped working and when i called them to find out if I can bring it for repairs, I was told that the device was not insured. i want to know why the insurance was removed without my knowledge.
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DStv (MultiChoice)'s replyOfficial
12 Feb 2016, 16:44Hello lchidi,
Thank you for taking your time to contact us. We apologise for the delayed response.
Please note that we have referred your query to our insurance department for further assistance. Kindly expect feedback directly from them.
You can also follow up with our insurance team by calling ***. Our team operates weekdays, Monday to Friday from 08h00 to 17h00.
Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking your time to contact us. We apologise for the delayed response.
Please note that we have referred your query to our insurance department for further assistance. Kindly expect feedback directly from them.
You can also follow up with our insurance team by calling ***. Our team operates weekdays, Monday to Friday from 08h00 to 17h00.
Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply12 Feb 2016, 16:44
Official
Hello lchidi,
Thank you for taking your time to contact us. We apologise for the delayed response.
Please note that we have referred your query to our insurance department for further assistance. Kindly expect feedback directly from them.
You can also follow up with our insurance team by calling ***. Our team operates weekdays, Monday to Friday from 08h00 to 17h00.
Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking your time to contact us. We apologise for the delayed response.
Please note that we have referred your query to our insurance department for further assistance. Kindly expect feedback directly from them.
You can also follow up with our insurance team by calling ***. Our team operates weekdays, Monday to Friday from 08h00 to 17h00.
Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah