My Data is not loaded!!!

My 25GB day time data was not loaded on the 20th of September when it's supposed to be loaded, called the call center spoke to two different consultants who promised the service provider would call us in about 2hours to resolve the issue this was at 09:00am now its 17:00pm no one has made contact with.. bare in mind it's the 23rd today and our data is not loaded and we have paid our monthly subscription in full.. the consultants could not even answer why our data is not loaded they are were clueless...Dstv does not no how to treat its customers the service is horrible and very disappointing.. can this be resolved immediately as I have paid my part of the deal and need to use data I am working from home!!!!....very angry!!!