My balance paid in time and my funds not allocated. I get disconnected for nothing!

I received an offer of R600 to be back on the Full bouquet which was paid via cash method on 06/05/2021. My service was cut on the 13th. On 13/05/2021, the first agent I dealt with put me on hold for 15 minutes and left the call. The 2nd agent told me that the service will be back after 12 PM. I had to call today to enquiry to be told that I have to wait for 24 to 48 hours!!! I finally call an agent who said my query was escalated, confirmed that the account was paid but funds were not allocated!!! I have many FOOTBALL matches to be watched and kids!!! Can I please get sorted out...