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Sindi N
1 reviews | Active since Jan 2019
25 Nov 2021, 11:22
My aunt is the prima...
My aunt is the primary subscriber and all along had 1 extraview, last week she added the second but both xtraviews are not playing since last week, we committed with numerous agents and yesterday she went to Maponya mall but problem not solved and yet she will be billed full amount her smart card number is ***, NP Ndima We even tried self service but no help, I want them to fix the problem with immediate effect and notify her , this is so annoying that an elderly black person can be treated in such a disgust manner, they even want clients to opt for explora by claiming compact boxes need changing every now and then, I want this matter resolved today
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
25 Nov 2021, 12:15Hi Sindi Ndima,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Nov 2021, 12:15
Official
Hi Sindi Ndima,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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Sindi N's updateReviewer Update
25 Nov 2021, 13:41I’m tired of empty promises, I’m sitting in front of my tv the issue has not been resolved, this is nonsense and a disgrace that you treat black elderly people with such poor service, if it was a white person both xtraviews would be playing, I want this matter resolved now, I will escalate to your CEO and everyone, your agents are nothing but a bunch of incipient people of no use to clients all they want is commission by luring customers to opt for explora decoder because you don’t pay them well, sort out this issue now
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Sindi N's update25 Nov 2021, 13:41
Reviewer Update
I’m tired of empty promises, I’m sitting in front of my tv the issue has not been resolved, this is nonsense and a disgrace that you treat black elderly people with such poor service, if it was a white person both xtraviews would be playing, I want this matter resolved now, I will escalate to your CEO and everyone, your agents are nothing but a bunch of incipient people of no use to clients all they want is commission by luring customers to opt for explora decoder because you don’t pay them well, sort out this issue now
SN
Sindi N's updateReviewer Update
26 Nov 2021, 12:11I’m so annoyed that of all your technicians that I have spoken to so far since last week, non of them fixed the problem, I escalated the query to your CEOs office which clearly was a complete waste of my time because I’m still sitting with the problem, your company and staff members including your CEO is a mess and very discriminating against black people, if it was a white personal this could have long being fixed, I will not pay for services not rendered that is **********
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Sindi N's update26 Nov 2021, 12:11
Reviewer Update
I’m so annoyed that of all your technicians that I have spoken to so far since last week, non of them fixed the problem, I escalated the query to your CEOs office which clearly was a complete waste of my time because I’m still sitting with the problem, your company and staff members including your CEO is a mess and very discriminating against black people, if it was a white personal this could have long being fixed, I will not pay for services not rendered that is **********
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Sindi N's updateReviewer Update
26 Nov 2021, 14:47I just want to express my gratitude to agent Samkelisiwe on ***who resolved my query promptly and efficiently after I have struggled to get the problem fixed for 2 weeks , she is one of a kind , professional and competent, may she continue to excel in her duties and receive well deserved recognition, God bless her
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Sindi N's update26 Nov 2021, 14:47
Reviewer Update
I just want to express my gratitude to agent Samkelisiwe on ***who resolved my query promptly and efficiently after I have struggled to get the problem fixed for 2 weeks , she is one of a kind , professional and competent, may she continue to excel in her duties and receive well deserved recognition, God bless her