My Account was up to date but DSTV(Multichoice) still debited my bank account X2 my monthly installment

<p>I have been paying my monthly subscription(R759) religiously every month with no problem until January 2017, where multi choice decided to double debit(R1581) my account while i had already made cash payment of my subscription for the month of February. Meaning i have paid DSTV R2340 for the month of February, i called into their call center i was advise of 7-14 working day waiting period for refunds(REF: ********** 2-I48). Now that is where i have a huge problem this debit order feature they have was to make it easier for us to make payments to them not to add more on our monthly stresses. I HAVE OTHER DEBIT ORDERS THAT GO OFF MY BANK ACCOUNT THAT I PROVISIONED FOR NOW DSTV HAS DEDUCTED THEIR MONEY ,MEANING THOSE DEBIT ORDERS WILL BE RETURNED BY MY BANK WITH A FEE OF R119 PER REVERSAL !!!!!!!!!!!!!!!!!!!!! OUT OF ALL THE MONTHS YOU CHOOSE JANUARY! DAMN IT</p>