1 reviews | Active since Jul 2013
My account was suspended for no reason
Hi, I'd like to say that I am very disappointed in the service I got from Multichoice yet again, yesterday I switch on my TV and my account has been suspended, I called the Call Centre and spoke to a lady by the name of Lebogang Seganoe who told me my account is in arrears and I asked her to confirm which month have I missed payment on and she couldn't answer me she refused to assist me going forward and said she would call me back in 30 min which never happened, I called in again 2 hours later and I spoke to Portia who was also clueless and told me I have an insurance on my decoder which is overdue which I argued that fact and I told me she will not reconnect my services and transferred me to a manager after minutes of arguing and arguing, I then spoke to a \Manager"by the name of Kgomotso who also told me I'm in arrears"
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment of R220.00 paid in on the 13 August 2015 is reflecting on your account.
According to our records your account is paid up to date and your next payment due is on the 1 September 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment of R220.00 paid in on the 13 August 2015 is reflecting on your account.
According to our records your account is paid up to date and your next payment due is on the 1 September 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert