my account was hacked

<p>Good day</p> <p>On 28 Mar 2017 i called your the call centre and spoke Makhosazana requesting a reason why my subscription was cancelled only to find out that explora which i asked DSTV to flag on their systems months ago because it was ******, was activated. i was also told than an installation was done in order to activate the explora. i was promised by this call centre that she will refer the matter to her team leader/manager. she has also promised that either she or her team leader will call me after they have listened to the call recording.</p> <p>To date I have not received any feedback from Makhosazana or her team leader.</p> <p>on 30 Mar 2017 i called your call again, i spoke to Lebogang Nkgadima (a team leader), at the time he said the system was down, but he asked me to explain my problem and i gave him my contact. He too promised to call me once he has investigated my query. To date i have not received any feedback from either of them.</p> <p> </p> <p>i would like to know how did someone get all of my details to activate this explora and why did DSTV activate the explora when i clearly advised DSTV that it was ******.</p> <p> </p> <p>Your customer service is extremely poor, you never keep to your promises. This affects me, and not you therefore you don't have any sort compassion. you dont seem to understand is someone has all my personal details and i could be paying for someone else's DSTV subscription, and you dont even brother trying to assist in resolving this issue.</p> <p> </p> <p>i'm not asking for any favors but merely to do your job. I think the only way to get some sort of service is when you complain like this but when you follow the normal process to get some answers, then you call centre agents play a deaf ear.</p>