MB
Mandla B

1 reviews | Active since Jul 2016

20 Jul 2016, 19:40

My account suspended for no reason

<p>When I come back from work today my account was disconnected for no reason I had to contact them to check what might be the problem didn't get the really reason it's costly to phone this company and sum1 decided to disconnect my account I mean I pay them R 1,189.00 every month without fail not even a decency to apologize for their mistake none what so ever. This is such an inconience to multi choice your prompt response In this regard will be highly appreciated with the real reason of what went down.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jul 2016, 07:22
Official

Dear Mandla

We are looking into your enquiry. Feedback will provide as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jul 2016, 14:00
Official

Dear Mandla Vilakazi

Please accept our apology for the delayed response.

According to our records you have been assisted and your query was resolved. We further confirm that your account was adjusted accordingly, it is up-to- date.

We sincerely apologise for the inconvenience caused.

Regards

Elna