1 reviews | Active since Apr 2010
MY ACCOUNT IS IN CREDIT, I KEEP ACTIVATING MY HOLIDAY HOME DECODER AND YOU KEEP DEACTIVATING IT.
Why are you deactivating my Holiday Home decoder?
Clearly DStv Multichoice’s self-help systems that you advertise so proudly do not work.
Monday 29/03/2021 I paid R 850.00 into my account. This payment put my account in a credit balance until 28/04/2021. I activated my Holiday Home decoder for 7 days on your “My DStv” section of your web site.
Tuesday 30/03/2021 DStv Multichoice deactivated my decoder. Why? I went onto the web site and once again, activated my Holiday Decoder again.
Wednesday 31/03/2021 (today) DStv Multichoice have once again deactivated my decoder. Why? I phoned your call centre. What a nightmare to get to speak to an agent!! Eventually, I spoke to an agent (whom I could hardly hear) who activated the decoder.
WHAT WOULD YOU LIKE ME TO DO TO ENSURE THAT MY HOLIDAY DECODER STAYS ACTIVATED FOR THE PERIOD THAT I CHOOSE?
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Yesterday, at 19h34, I received a voice message from Cynthia at DStv apologising for the “inconvenience with the holiday home decoder” and informing me that the holiday home decoder is activated until 28 April 2021. She also asked me to respond to her message.
HOW WOULD YOU LIKE ME TO RESPOND?
I phoned the number from which the call originated ***) and got the following message: “this number that you have dialled isn’t valid, please consult your local telephone directory”
WHERE DOES 28/04/2021 COME FROM?
Each time, I requested that my holiday home decoder be activated until 04/04/2021. Including my telephone conversation with Bongiwe Hadebe in your call centre at 09h41 yesterday (31/03/2021).
But, this is the sort of communication that I have come to expect from DStv Multichoice.
Yesterday, at 19h34, I received a voice message from Cynthia at DStv apologising for the “inconvenience with the holiday home decoder” and informing me that the holiday home decoder is activated until 28 April 2021. She also asked me to respond to her message.
HOW WOULD YOU LIKE ME TO RESPOND?
I phoned the number from which the call originated ***) and got the following message: “this number that you have dialled isn’t valid, please consult your local telephone directory”
WHERE DOES 28/04/2021 COME FROM?
Each time, I requested that my holiday home decoder be activated until 04/04/2021. Including my telephone conversation with Bongiwe Hadebe in your call centre at 09h41 yesterday (31/03/2021).
But, this is the sort of communication that I have come to expect from DStv Multichoice.