My account has been disconnected two months in a row while there's a stop order for the account. I've reported the matter and also sent proof of the stop order but their system seems to not be able to update my payments.

My account has been disconnected two months while there's a stop order for the account. I've reported the matter and also sent proof of the stop order but their system seems to not be able to update my payments and I have to always be disconnected and call just to be told to send proof of payment for the same account. I don't appreciate it.