1 reviews | Active since Aug 2011
My account double debited
I am on a DSTV R799 Explorer package. I have been double debited this month, meaning I have paid +/-R1598. When I contact the call centre, the reason I am given is that they had a problem on their debit order system last month. And couldn't debit some of their customers. There was no communication last month with this regard. And an alternative I am given is reversing the debit order for the other R799, but they say the service will be suspended. Which I find ******** as I was not the cause of the issue. I am willing however to pay the missed debit order over 3 months. But I was told such arrangements are not possible. Basically I need my R799 back, to pay at my own terms and my service not to be suspended because it wasn't wrong doing from my side.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert