My ACCOUNT

On 12 December'14 I requested DStv call centre to activate my services on my additional HDpvr decoder as I was camping in the Free State. I could however not establish a signal and call again to deactivate it that very same day. On 16 December'14 I had a installer also camping who tried to assist me. I called in to activate the service and again on deactivate it on that very same day. On 7 Jan'15 Multi Choice debited my bank account with R2160.56. I called in on the 7th, explaining the above, and was promised that it will be rectified and I should check that it is done. when I called in on 26 Jan'15, it was not done. I was told long stories about the calls must be listened to but that they will call me back the same day, latest the following day. The reference number received was ***. Today, 2 days later, you still have not called or emailed me as promised and my account is still not fixed. Please sort this matter out immediately - Listen to your recordings - do whatever - JUST SORT MY ACCOUNT OUT PLEASE... Its really not that difficult...