MY 2ND COMPLAINT

I don’t even know where to begin when it comes to this account!

Firstly I took out DSTV PRICE LOG with you people for R549 plus extra view of R49 which amounts to R598 x24 months.

My first debit order was on the 28th of Feb 2019 amount R996.67 and not R598 .

My second debit order was on the 2nd of Apr 2019 R795 and not R598 - which was unpaid coz the amount left in my account was R598 for the dstv and you decided to debit more then what you were suppose to. I phoned multi choice and spoke to 1000 *********** consultants “nothing new” each one telling their own version of what went wrong and why they debited that amount. I left it and paid the R795 as requested promised me the account would be back to normal the following month.

My third debit order was on the 2nd of May 2019 R597 “FINALLY THEY COMPETENCY IS BACK” ACCOUNT DEBITED WITH THE AMOUNT AGREED.

My forth debit order was on the 3rd of Jun 2019 R598 correct amount.

My fifth debit order was on the 2nd of Jul 2019 R598 correct amount.

My sixth debit order was on the 2nd of Aug 2019 R598 correct amount.

My seventh debit order was on the 2nd of Sep 2019 R690 “ The **** started again I phoned as usual the consultant explained that all the PRICE LOG clients were debited incorrectly due to the price increase that took place and again apologized profoundly stating that they will sort it out immediately and that I should leave account as is they will only debit the difference as my Account is in credit with R98.

My eight debit order was on the 2nd of Oct 2019 R736 not at all the amount they promised me that will go off “ debit order again bounced back I phoned again and they said because of the credit I have on the account I should make a payment of R510 which will amount to R598 with the R98 so called credit I have that was done. In the middle of the month I randomly get a message stating that my PVR facility on my account was deactivated due to an outstanding amount of R25 to my surprise!!!! According to the agent I was in credit and all of a sudden I was owing R25 LOKL.

My ninth debit order was on the 2nd of Nov 2019 R623 which is R598 plus R25 accumulates to R598. The debit order that not go through because of your uneven debit order amounts every month so a cash payment was made of R630 which will then bring the account up to date and back to the normal debit amount of R598.

The debit order for 2nd Dec is R1081.00 in your right mind where on earth do you get this amount from?????????????????????

My question is do you think what you did is fare to me as a client of multi choice? How can you have PRICE LOG x 24 and you just take whatever amounts suits you best from my account is that not called ***** and falls adverti*****t there is a reason why is PRICE LOG meaning for 730 days /2years/ 24 months does that make sense and I emphasize PRICE LOG! FIXED TERM CONTRACT You can’t debit different amounts every month.

THE AGREED AMOUNT FOR THE PRICE LOG PACKAGE I'M ON IS R598 PLUS EXTRA VIEW NOT THE AMOUNTS YOU FEEL LIKE TAKING FROM MY ACCOUNT.

THERE’S ONE OF TWO THINGS THAT'S GOING TO HAPPEN NOW YOU EITHER FIX WHATEVER MESS YOU MADE ON MY ACCOUNT AND FIX THE DEBIT ORDERS BACK TO THE AGREED AMOUNT OF R598!!!! OR I WILL ****ING CANCEL THIS WHOLE PRICE LOG THING AND TAKE A NORMAL PACKAGE WHICH I DOUBT I'LL HAVE PROBLEMS LIKE THIS, I HAVE NEVER HAD SUCH BAD SERVICE AND INCOMPETENCE FROM ANY COMPANY LIKE YOURSELF YOU HAVE NO CUSTOMER SERVICES NONE YOUR AGENTS DOES NOT KNOW WHAT THEY ARE DOING YOU SUPPOSE TO KEEP YOUR CUSTOMERS HAPPY NOT UNHAPPY.

IF I DON'T GET FEEDBACK WITHIN THE NEXT 24HRS CONSIDER THIS ****ED UP SERVICE CANCELED!!!! I WILL NOT RECOMMEND DSTV TO ANYONE!!!!