Mutlichoice ripping us off!!!

On the 22nd of February 2016, I received a rather disturbing email from Multichoice saying the payments for PayU were all unsuccessful in November 2015 until 31st January 2016. The error was on their side(Blah blah blah) and meanwhile, my DSTV profile clearly states that I made that payment but they can't find it. Few days later, my services were discontinued and I was now \enforced\" to pay double what we had in our initial agreement. This has never been the best time of my life and I still feel ********** because Multichoice does wrong and the customers have to take the fall."