Mutlichoice extra view call back promise

I have been calling mutlichoice for 3 weeks now three to have my third environment working after getting an E143 error. Every time when I call the call gets escalated to extra view with no one calling me back, the initial calls take 30 min where someone tries to help you while they know very well they can't (note I am paying for these calls) . Then when you are called back they call you 11am when you at work, so how do I resolve this problem DTSV??? Please help me, my mother who is home that can benefit from this service can't because the 11am agent promises that they will have someone call back at 6pm then no one calls.

Should I cancel my service like so many other South African's and use Netflix instead? Note this is not the first time I have been having these problem, I changed nothing since the fault has been resolved a few years ago, so firx you **** asap or see me walking