EW
Estelle W
1 reviews | Active since Feb 2011
01 Mar 2016, 09:13
Mutilichoice does not care about their clients
I reported a matter on Hello Peter on 22/2. Was phoned on 23/2. I was not helped and at no time was anyone willing to accommodate or really assist. 24/2 reported that the lady that promised to call me still has not done so. no response from Multichoice. I have not had DSVT for over a week now but they did manage to take off their full debit order. I want someone senior to phone me and help me sort this out someone that can make a decision how are you still in business if this is the type of service you provide. this is not acceptable at all.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Mar 2016, 12:51Hello estelled,
Thank you for taking our call today. Please accept our apology for the poor customer experience.
As discussed, we have referred your query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. Please accept our apology for the poor customer experience.
As discussed, we have referred your query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply03 Mar 2016, 12:51
Official
Hello estelled,
Thank you for taking our call today. Please accept our apology for the poor customer experience.
As discussed, we have referred your query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. Please accept our apology for the poor customer experience.
As discussed, we have referred your query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah