MutilChoice Fiasco for Online Streaming Sign Up

DONT SIGN UP online for streaming. Last week Saturday I went online, app**** for streaming, paid the R699, no one could help me when I contacted multichoice to allocate the payment. The payment sat in unprocessed for 3 days, according to Capitec the merchant (Being MultiChoice) hadn't processed the payment. Finally when it was processed the payment wasn't allocated to my account, so I called again asking what is happening (Janine at MultiChoice has escalated the problem and has been really good at trying to resolve this which is obviously not her fault but rather just very VERY poor management from your systems). In short, 6 days later I have an account that says I owe MultiChoice +-R698, I have them asking me to re send proof of payment (which I've sent statements 2 days ago already), I have e-mails being sent to me at 00:04 this morning saying that things are being escalated! Needless to say I've paid for days without receiving the streaming services so you are now withholding my money which I can only guess I wont receive back in any other form except forcing my to take another months subscription to get credited.....

ALL I WANT IS FOR MY MONEY TO BE ALLOCATED TO MY ACCOUNT OR REFUNDED ASAP, this is borderline theft.