MB
Marthinus B
1 reviews | Active since Mar 2014
23 Jul 2015, 11:27
Mutichoice the worst service by far.
I have two multichoice decoders. Before the system upgrade I was able to to activate and deactive the one in my flatlet as was reuired. Now I am unable. I phoned the call centre. After a call of almost two hours which cost me R200 which is more than my package subscription the issue is still not resolved. Moenib told me he will escalate the issue and phone me back yesterday. When I log on to my system the permanent decoder is now gone and only the flatlets decoder is now on my profile. CAn some please HELP HELP HELP!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
24 Jul 2015, 13:00Hello Mannetjies,
It is with regret that we learn of the frustration and inconvenience you have experienced with your self-service account. Please accept our sincere apologies in this regard.
Please be advised that we have linked your decoders and smart cards, V*** & & *** and V*** & *** to your profile and updated your details on the website.
You need to use the following information to access the www.DStv.com website e-mail address *** and username mgdebeer10, you will be able to have access.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your self-service account. Please accept our sincere apologies in this regard.
Please be advised that we have linked your decoders and smart cards, V*** & & *** and V*** & *** to your profile and updated your details on the website.
You need to use the following information to access the www.DStv.com website e-mail address *** and username mgdebeer10, you will be able to have access.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
DStv (MultiChoice)'s reply24 Jul 2015, 13:00
Official
Hello Mannetjies,
It is with regret that we learn of the frustration and inconvenience you have experienced with your self-service account. Please accept our sincere apologies in this regard.
Please be advised that we have linked your decoders and smart cards, V*** & & *** and V*** & *** to your profile and updated your details on the website.
You need to use the following information to access the www.DStv.com website e-mail address *** and username mgdebeer10, you will be able to have access.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your self-service account. Please accept our sincere apologies in this regard.
Please be advised that we have linked your decoders and smart cards, V*** & & *** and V*** & *** to your profile and updated your details on the website.
You need to use the following information to access the www.DStv.com website e-mail address *** and username mgdebeer10, you will be able to have access.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta