Mutichoice staff all retarded?

On 3 April this year, I complained about Multichoice on this forum. Rupert of Multichoice then rep**** that their problem, which relates to their faulty billing system, is fixed. Much apologies, and promising their best efforts.

Well, their best efforts turn out to be as useless as the reputation of their retarded company. Same problem again this month, accompanied by their threat to turn my service off - after they acknowledged receipt of my payment via SMS.