Mutichoice = Multi*****up

I contacted Mulitchoice over a week ago to activate the compact bouquet they told me there is a charge and I can pay this at checkers. To which I did and the package was activated. However most of the channels do not work on this bouquet. it says that channel is for future or a problem with signal. this is channels that reflect under \My channels\" why would it reflect there if it doesn't work? I paid this amount at checkers and used my ID as reference as I did not have the account number. the Lady at the call centre advised me that should I not want to be billed for the next month I need to cancel by the 29th which I did yesterday. This morning a debit order for R638.00 was taken off from my account. I want my money back, your service sucks and your bouquet sucks even more, pay for something that we cannot use??? rogues in the industry "