Mutichoice (DSTV) BAD SERVICE

My service was disconnected on the 28th of June 2019. My acount is in advance and had to pay R23 plus for my insurance on my decoder. I could not make the payment because "my account was not linked to a package" Celista gave n wrong number and i still could not make a payment. I made second call and and got a ref number and i made a payment of R1075. which the agent gave me. I made a third call to get my services reconnected but they could not do that. Natalie had such a bad attitude and was making fun of the situtuation. I called again and after I gave my details to Thabisa she put the call on hold for 12 min and the call was cut. I have called the switch board to complain and Sarah transferred me to Ntombiselho which also could not assist me and I was holding on for 15 min than the line was cut. I then spoke to Mmmathi which tried her best to adsist me but she also could not. She escalated the problem. On Saturday I made another call without any sucsess. I made a call yesterday at 4pm to find out if they could help. Still not. I made a call again later and Thabiso made me to call Durban offices. They also could not assist. After 70 hours of frustration and R200 of wasted airytime I am still not connected. I want my air time re-imburst and service reconnected. I wrote an email and is waiting for a response.