Mutichoice do not pay me back the extra payment th

Multichoice took an extra payment from me in November 2015 and refuse to pay it back. I did send them all the proof of payments but still they don't pay me back. I did write an report in December 2015 on Hello Peter and they did reply and say that all was sorted out but still do not pay me back.<br> This is there feed back: Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers <br> <br> MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. <br> <br> According to our records you have been assisted and the billing on your account explained and adjusted accordingly.<br> If this is the world class service they provide then I am afraid they failed.