MUTICHOICE AND THEIR CONSULTANTS SERVICES ARE SHOCKING

Good day,

I am furious with Multichoice and their service.

I bought the special from PEP on the 23rd November where you get 1 month Compact package for free.

Everything was connected and I called Multichoice to activate my service. After calling 4 times because either I was put through to someone that does not know what they are doing or the Consultant that think they know what they are doing said I must call PEP to activate my service.

After all the calls a lady helped me and said that I must pay R 120.00 in the next 48 hours to keep my service connected because my voucher will only apply for the 2nd month, I did an EFT the same day. There was no problems until Wednesday 11.12.2019 when I got home I realize that my services has been suspended. I called in yesterday (Thursday) and the lady was so apologetic and said that she will connect my service immediately, got home yesterday just to find out it is still not connected. Called in today and a lady with an attitude helped me again apologies which wont help my situation and I had to hold on for dont know how long just to hear that I was suppose to pay the full amount for the package and not only the R 120.00 that I was told. She said that she will only activate my service once I have paid.

Now my question is, was the lady not suppose to tell me to pay the full amount and not only R 120.00 but now it is my problem and the lady that I spoke with today are trying to pass the bucket and blame PEP because according to her they were suppose to tell me.

No wonder so many people are cancelling they subscription with Mutltichoice and either go over to OpenView or Netflix because MULTICHOICE SERVICES ARE UP TO **** AND SO ARE THE SERVICE FROM THEIR CONSULTANTS.

If anyone are thinking to get DSTV - THINK TWICE OR REGRET IT LATER BECAUSE I AM REGRETTING SPENDING R 799.00 ON SOMETHING THAT I CANT USE NOW.

HOPEFULLY SOMEONE THAT KNOWS WHAT THEY ARE DOING AND TAKE THEIR JOB SERIOUSLY WILL BE IN CONTACT WITH ME