must i pay for your agents mistake

Good Day

i have a complaint and i will be puting it on hello peter as wel

i call dstv some moths back and explained that i am starting a new job and my salary comes in between the 1 st and the 10th

the gentel men i spoke to said he will change it for me

today i recieved the a sms that explained me that my subscription has been stopped

i then called dstv today at 10H47 i spoke to a lady and i explained my problem , she then dropped the call in my ear after saying my payment date is on the 1 st . but as i have explained that i did call to change that

please assist cause this is very bad service for some one that has been with you for so long

can a manager please call me back i can not pay for your agents that are not doing there job