RA
Roger A

1 reviews | Active since Oct 2015

02 Oct 2015, 11:04

Musa Ntuthu Walking the Talk

Dear Multichoice<br> <br> You need to Hire more Musa Ntuthu's. With people like him, this country would be a better place. I requested for my Compact DSTV to be moved or changed over to a 3rd Party who would take over as I was no longer using the Decoder since I have a Xplora.<br> I emailed the required documents on the 21st of Sept 2015 and was notified that this would take 72 hours to complete. I followed up each day since the 72 hours lapsed.... but the people I spoke to could not assist me.... Tshegofatso could not assist....Joseph could not assist.....reason being that the change of ownership department does not have a phone...\God Knows even Hobo's have cellphones". after all the empty promises and ups and downs"

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Oct 2015, 16:19
Official
Hello Rogero07,

It is with pleasure to read that your query has been resolved by Musa Ntuthu and he provided a memorable experience of customer care service. We shall foward the compliments to him as well. Please accept our sincere gratitude for taking your time to writing this message.

In fact, our focus is to provide great customer care experience in all our interactions.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Sandile