1 reviews | Active since Jul 2015
Multuchoice not a choice at all but a *******
on the 25th of july my services were disconnected, upon enquiry I was told that it was because of the R40 that was outstanding and as a result the system had disconnected me.I was told that I needed to pay R296 which included the outstand bal of R40, a disconn fee of R50, access from 24th to the 27th of July, portion of insurance and pvr functionality of which I did and forwarded proof of payment as they could not reconnect without seeing the payment. On sat the 25th my services were disconnected again, when we enquired we were told that it was the system error and the consultant we spoke to reconnected but without the pvr functionality this time. On the 26th they were disconnected again, when I called that it is because of R100 and some odds that I was owing and had to pay before the services are reconnected. So now I am at loss as, as far as I am aware the payment that I needed to do was from the 27th. where is that balance from? once has to hold for more than an hour to be told this kind of nonsense. Do they thumb suck figures when they advise of the outstanding amounts. This kind of service is not on at all. multi choice will catch a wake up the day they get a competitor
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have checked your account and noticed that your next DStv Compact service amount of R549.00 was payable on or before the 30th July 2015 for subscription fee until 26th August 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have checked your account and noticed that your next DStv Compact service amount of R549.00 was payable on or before the 30th July 2015 for subscription fee until 26th August 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
