Multiple trips to Randburg!

I take my malfunctioning decoder into the Randburg centre, they swop it out for me including a new smartcard, as I have insurance. I mention to the guy (Mbuso) I might be interested in a new Ultra decoder (but nothing definite). When I plug in my swopped decoder, it works properly and I think all is sorted, It turns out he never properly activated the decoder including insurance etc. and now the only way it seems it can be sorted is another trip to Randburg!!!!