rM
relebohile M

1 reviews | Active since Nov 2012

15 Oct 2016, 08:47

Multiple re-activation fees charged within a week

<p>My account was deactivated due to non payment. I then made a payment last week Saturday and when I called the agent advised I still had a balance of 200 on my account which I could pay at any time. Then during that week my services were disconnected and connected multiple times. My plan was to pay the 200 difference this morning as I only get time on weekends to do this. Much to my surprise my balance has now shot through the roof due to the multiple connection fees charged to my account. I call the call centre and their agent kept me on hold for over 5 minutes with no explanation. Someone please explain to me why the multiple charges of the reconnection fee????</p> <p> </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Oct 2016, 08:52
Official

Dear Relebohile

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team