1 reviews | Active since Jan 2017

05 Feb 2017, 20:14

multiple open and closing of my account in a month of January.

<p>Multichoice sa close and opened my services four times in a month of January claiming that my payment in not visible from their side's accountso department. They require me to take my time and effort to go print a proof of payment from my bank and send them, whilst I gave them the reference to my payment and exact date and time of payment showing on my bank statement. </p> <p> </p> <p>They have added multiple penalties of closing and opening of my account with no prior information to me of terminating my services. </p> <p> </p> <p>My id number is ********** 779085 and my multichoice account number is ********** 2.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Feb 2017, 07:56
Official

Dear Dixy La-Chine

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team