1 reviews | Active since Dec 2016
Multiple debits on a deactivated acc
Hi I'm Solomon Kekana, currently having a problem with MultiChoice, I called them month end May to instruct them to deactivate my DStv acc as I was severely affected due to not working during the lockdown. June instalment they didn't debit but surprisingly July they did,I called and complained but the said the system shows that it's deactivated they've got no idea why my acc was debited and they will reverse it within 5 working days,I waited 5 days past with no money I had to go to the bank which charges R40 to get my money back. Now its month end August another debit just went through so it seems like I'm not I'm fighting a loosing battle with MultiChoice...
I really need help My ID number is *** My contact number is ***
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We apologise for the delayed response:
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies once again in this regard .
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We will work on the account and reverse the incorrect charges to ensure you are not billed any further as do we confirm you did contact us to disconnect. Once the account has been reconciled we will contact you with feedback
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
We apologise for the delayed response:
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies once again in this regard .
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We will work on the account and reverse the incorrect charges to ensure you are not billed any further as do we confirm you did contact us to disconnect. Once the account has been reconciled we will contact you with feedback
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,