Multiple debit and pathetic service
<p>Firstly whenever i call Dstv at the verification stage my address always seems to be a problem with every consultant i have to call out 3 different physical addresses to confirm it i do not know which is the correct one on Dtsv data base. Secondly for the month of April i have been debited 3 times of which 2 needs to be reversed. i called having a problem at the verification stage and to be helped with a very rude and unfriendly consultant. i would like the manager to listen to this call which i hope is recorded and discipline her accordingly and the same goes to all the consultants there very rude and terrible service. i would like my debits to be reversed immediately as you have made the error so please fix it not at my expense and phone calls. i got no time for this pathetic service.</p>
Dear Narusha Samlal
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Dear Narusha Samlal
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
hi its been a week now and my debits have not been reversed. Dstv will need to reverse this asap. I will not be putting myself into expense in reversing the debits or making any calls. I would like this issue to be resolved asap.
hi its been a week now and my debits have not been reversed. Dstv will need to reverse this asap. I will not be putting myself into expense in reversing the debits or making any calls. I would like this issue to be resolved asap.
Good day
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our records indicate the double amount debit from your bank was refunded back to your bank on the 4 April 2017.
Please be advised that we will investigate the service you received from our consultant. On completion our internal process will be implemented.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Good day
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our records indicate the double amount debit from your bank was refunded back to your bank on the 4 April 2017.
Please be advised that we will investigate the service you received from our consultant. On completion our internal process will be implemented.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert