Multiple Cancellation Requests Ignored

Requested Cancellation of subscription December-21 On 31 December 2021 I called in to cancel my DSTV subscription, I called the *** number at approximately 17:25.

Having enquired from the operator if I was too late to cancel with effect from 1 January 2022 the operator assured me that my cancellation had been processed and would take effect from 1 January 2022 as opposed to 1 February 2022.

I was informed that the debit order would still go though and that I could either reverse the transaction my side or issue a request for a refund from DSTV.

I requested a confirmation of cancellation so that I could reverse the transaction. The operator confirmed that I would receive this notification via e-mail (having confirmed my e-mail address with the operator). To date I have received no confirmation of cancellation as discussed with the operator.

Requested Cancellation of subscription 27 January 2021

On 27 January 2022 I again called in to enquire on my cancellation status and to confirm my intention and historical request to cancel, I called the *** number at 12:28. Having enquired regarding my 31 December request the operator could not confirm any status with me. I again requested that my cancellation be processed.

The operator undertook to process this request and again confirm completion (as had been done on my 31 Dec-21 call) of this request. I held for 23 minutes while the operator was processing, this request, having apologised that the system is slow.

The operator however indicated that the cancellation would be confirmed via both e-mail and SMS once complete, confirming both my email and cell phone details. To date I have once again not received confirmation of cancellation as discussed with the operator. Conclusion

Having spent over a half an hour telephonically with no success. I would like to confirm and make my intention to cancel my DSTV subscription clear. Historically I have requested this telephonically on the 31st of December 2021 at 17:25 and 27th of January 2022 at 12:28 (as discussed above). I now requested this in writing on 31 January 2021 (via email to addresses *** and ***).

Could this cancellation kindly be processed and confirmed upon completion? Could you kindly advise what the procedure for a refund request for my January 2021 fee would be (forms to fill out etc.)?