Multinonsense

This is sooo disgusting. I cannot believe that I have had to call multichoice 3 times about the same issue and yet the issue is still not resolved. My subscription was disconnected on 29.01.2020, granted, I hadn't made payment by then. I however made a payment of R1500 on 30.01.2020. That was enough to pay for my subscription as well as the reconnection fee and still put my account in advance for an additional 2 months. However my service was not reconnected. I called in and was told my payment was not reflecting and so I asked where I could send the proof of payment. The lady gave me an email address and I sent it through. I called again later and I was assisted with getting my service reconnected. 2 days later my service gets cut off, I call again and they reconnect me once again. The agent however was really not helpful. I asked him if this problem would occur and and he literally said he doesn't know what the system will do and he doesn't want to give me any guarantees as he doesn't want to misadvise. That was Sunday the 2nd. Today once again I wake up and my subscription has been disconnected for the 3rd time. The reconnection fees keep piling up as well. I have been loyal to dstv even with Netflix being around with better movies and series at a cheaper price. I have made a payment of 1500 which is way more than enough to cover my subscription and yet I have to keep calling the call center for mediocre service, spend money on these calls that I have to keep making, it is an inconvenience to my life and I really deserve to be compensated for all this hassle. This is just pure disrespect