Multinational company: POOR Service EXCELLENCE

<p>I have cancelled my DSTV Multichoice subscription, commencing: 01 June 2016, via: Multichoice DSTV Agency | HORIZON SATELLITE SYSTEMSShop 29, Table View Mall, Table View, Cape Town. Shop Tel: (021) ********** , and also stopped my payment order my banking institution. My view, was suspended and the system not used at all, since as mentioned.</p> <p>I assumed all to be in ORDER. HOW WRONG WAS I???????</p> <p>Last month, by banking error, a payment was done incorrectly on the 14th August 16, to Multichoice. The bank was contacted and I was advised to request a refund, from Multichoice, as a reversal was not possible. <br />I visited Horizon on the 15th August 16, made telephone calls to them, and again visited, on 25th August 2016 as nothing has been communicated to me, either by telephone or e-mail. - I was informed, on my last visit, that they have escalated the issue to Multichoice, at M1 City. Needles to say - I have NOT EVER had communicae from this agency - Pathetic SERVICE EXCELLENCE....</p> <p>OUT of DESPAIR:<br />29 August 2016, I called the DSTV accounts dept - ref no: ********** 1 I49 - NO FEEDBACK!<br />05 September 2016, I called again - ref no: ********** 81 I51 - Agent promised to get back to me within the hour - NO FEEDBACK!<br />This MORNING: 06 Sept 2016, @ 10:45, I called again - ref n0: ********** 1 I54 - Agent advised that Horizon did not execute anything on my behalf - and will be in contact with me TODAY, before close of business.<br />I have been a Good customer for years - Is this the way to be treated???????</p> <p><br />Ps. My detail is 100% correct on the DSTV Multichoice system - Strange also that for the past 2 years, I have also not received the monthly magazine, via the post.</p>