NZ
Nokzola Z
1 reviews | Active since Jun 2021
20 Sept 2024, 06:22
MultiGross service
I am at my wits end with Multichoice. I am being overcharged for my subscription because they claim that I have a dstv router which I do not have and I have communicated this to them several times already and they would 'confirm' that the charges are removed only to charge me again the following month. I don't understand what kind of service provider this is, who cares absolutely nothing about customer experience, my subscription is R120 but they want me to pay R339, last time it was R400. I don't know what to do anymore as I have called countless times to resolve this issue only to have it happen again the following month. Putrid customer service
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Sept 2024, 07:04Hi ,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Sept 2024, 07:04
Official
Hi ,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 Sept 2024, 14:43Hi Nokzola,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that we have reconciled your account and reconencted your services.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that we have reconciled your account and reconencted your services.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Sept 2024, 14:43
Official
Hi Nokzola,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that we have reconciled your account and reconencted your services.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that we have reconciled your account and reconencted your services.
Kind regards,
DStv: Hello Peter Team
Best regards,