multichoise is the worst service provider

hi Dstv its been a week now fighting with you guys, how can an old mother of mine, whom has been paying R521 for dstv, showmax and insurance of the decoder. what will be the reason of her top upgrade to compact plus while she only watches news and soapies have been calling last call i was on hold for 1:30 minutes to try and resolve this issue.I just wish she did not pay for february services with her last SASSA grant because she is unable to watch tv now to somethings that she does not even now how can you ask her to pay 700 while she paid R521,also you guys must hire call Centre agents that are willing to take their jobs serious or this company will be liquidated due to useless call center agents