MULTICHOISE (DSTV)

On the 30th of June 2019 at 9h00 am I noticed my decoder had a red light. Switched on to find out that only chanel 100 was showing, phoned Multichoice to be told that they had technical problems and could not look into the problem. Was told to phone an hour later, same story and it went on until 21H00. On Friday I spoke to an agent at Multichoice and was told my account was on credit of R 440.00. I go online (self service) and it showsI have an amount outstanding of R 3 700.00. I contacted them this morning (1/7/19) still same technical problem cannot help me or give be any sort of explanation on the problem or estimated time for problem to be sorted. This is so frustrating as the reason I have DSTV is for my 82 year old Mom that sits at home all alone and it's her only entertainment. How can we deal with something like this. This customer abuse and arrogance that comes from Multichoice Staff??????????????? If we don't pay on time they diactivate your service, Now my question is: WHO IS GOING TO PAY ME FOR MY R 100.00 AIRTIME AND WILL MULTICHOICE REENBURSE ME FOR THE SERVICE THAT I'M NOT GETTING WHILE THEY HAVING THIS TECHNICAL PROBLEM, AND WILL THEY CHARGE ME A RE-CONNECTION FEE ONCE IT'S UP AND RUNNING AGAIN?????????????????????????????????????????