Multichoince

Hi. I am a subscriber to multichoice, dstv and I've been since 2008. On the 24th of Jan 2023 o made a payment using a cellphone banking which i have been doing for as long as i can remember. However this time they couldn't locate my payment and my viewing was cut off due to none payment. I did try to prove to them that i have paid providing them with official bank statement but they say that the bank statement is not proof that o have paid. I went to the bank to ask for the proof that they say they require, and i got the same result in a form of a bank statement. Unfortunately now they say that there is nothing they can do for me of i do not produce the PoP that they require. What mist i do now. Is there anyway you can help on this regard.

Thank you Thulani