Multichoie charging me to reset my showmax password from R20 to R511

honestly multichoise is a *********, yesterday my husband mistakenly entered a wrong showmax password and i sent dstv a message to reset it for me on twitter, and i was told that i don not have PVR Access active, i didnt know what that is and the person activated it and told me i owe R511. i have downgraded my account to easyview which is R29. show max R99 and pvr subscription catchup and stuff which is R99. i was told " you were charged R180.00 cancellation fee when you cancelled the contract and the payment of R200.16 came back unpaid." i dont understand the contract talked about because the person i spoke to for debit orders said i can continually pay at the shops the way i used to and thats all i have been doing all along. on sunday the 01/11/2020 i paid at spar R20.00 because that was the amount was showing as my balance .but for me to reset my showmax password now i owe R511. this is bull and ****************. please fix this