MULTICHOICE.YOU MUST BE JOKING

And today is Day 17 since our router was dispatched. Still received nothing. We've been from address not found to delivered and signed for by who knows?? Not a single employee at multichoice van answer us or even call us back. Not even the team leaders call back after promised. Please, get yourselves together and find one responsible employee, who can follow up with our case. Get answers. Phone us. And get the router delivered. I can't be that difficult to get one of your 7000 employees to help us. PLEASE