SM
Santosh M
1 reviews | Active since Nov 2010
26 Jul 2018, 12:52
Multichoice's Sub-standard Explora 2
Following my previous complaint regarding the issue I am experiencing with my Explora 2 decoder, I have done some research.
It appears that Multichoice have choosen to use a cheap, sub-standard hard-drive in the Explora 2A and it is expected that this hard-drive will fail after a year. This is a common, expected fault yet Multichoice continue to sell their product, and fail to provide clear information to customers when the problem arises.
My last enquiry received a weak response recommending that I take my decoder in to the Multichoice service centre for testing. No "testing" is required; the hard-drive has failed as expected.
The decoder is less than two years old. Could you confirm what documentation you require in order to replace your faulty product with another; proof of purchase, original packaging?
Thank you
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
27 Jul 2018, 07:11Dear Santosh
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jul 2018, 07:11
Official
Dear Santosh
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Jul 2018, 12:31Good day Santosh
Thank you for contacting us.
Please have your Explora decoder tested at the nearest DStv service centre or agency. Our technical team will be able to identity problem with your decoder besides the hard drive.
If the decoder is faulty and needs to be repaired. You will be required to pay out a repair charge fee as both decoders are not insured.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply27 Jul 2018, 12:31
Official
Good day Santosh
Thank you for contacting us.
Please have your Explora decoder tested at the nearest DStv service centre or agency. Our technical team will be able to identity problem with your decoder besides the hard drive.
If the decoder is faulty and needs to be repaired. You will be required to pay out a repair charge fee as both decoders are not insured.
Kind regards
Dinah
Best regards,
SM
Santosh M's updateReviewer Update
12 Sept 2018, 12:51Following the standard private message reply from Dinah, I visited the DSTV service center where I was told what was already apparent; the hard-drive of the decoder had failed.
The technician was extremely effective and professional. So this was a pleasant, yet wasteful, trip. I bought a new decoder given the R600 repair cost against a R1000 price-tag for a new unit.
My complaint has not been addressed to date; the hard-drive being used in the Explora 2 is sub-standard. Consider this notice that I will be referring the matter up to a consumer protection body.
SM
Santosh M's update12 Sept 2018, 12:51
Reviewer Update
Following the standard private message reply from Dinah, I visited the DSTV service center where I was told what was already apparent; the hard-drive of the decoder had failed.
The technician was extremely effective and professional. So this was a pleasant, yet wasteful, trip. I bought a new decoder given the R600 repair cost against a R1000 price-tag for a new unit.
My complaint has not been addressed to date; the hard-drive being used in the Explora 2 is sub-standard. Consider this notice that I will be referring the matter up to a consumer protection body.