Multichoices pathetic system

Multichoice have a very poor system in place with this lockdown in place as their stupid wattsapp/self service/Facebook and site have a chatbot that only takes you to main menus etc and you cannot actually chat to anyone to get issues sorted out..my account was paid but I get a SMS saying in owe money and i cant speak to anyone to sort this issue out as the call centre is closed and their self service things are absolutely useless with issues like this..at least put your people on these sites to work from home on their computers and phones instead of leaving your customers stranded with no help at all.