MULTICHOICES PATHETIC BILLING AND CALL CENTER

Afternoon Guys

Hope all is well ,keeping safe and quarantine at this very critical time for our country and the world at large.

I am currently in the queue,and, holding the line to speak to an agent for the past 40 minutes . As many are aware, effective 01 April 2020 , there is an increase in our Dstv subscription , however, my billing does not add up .Whilst paying my utility bill 3 days back, I normally pay my Dstv ,or, do an eft payment by the 01st and 02nd, however , when the cashier gave me the amount , I did not make payment ,and, have been trying to make contact with Multichoice to no avail. Their email channel is not of much help ,cause the person that reads your email cannot comprehend ,and, would give you a system generated response. It is now 60 minutes on the line ,and, no answer . I do acknowledge and understand , that the country is currently in lock down and the need for spacial distancing . How does multichoice do their workforce planning and headcount that your contact center cannot handle the volume of calls received? Your call volumes are quite high and extensive obviously due to the errors on your billing not one ,two or three customers subscriptions ,but on the majority. Also where is your TCF ? I am awaiting one of you guys to contact me urgently and resolve my dispute. Depending on the outcome of my query , you may retain me as a customer or I would like to cancel my subscription .

Thank you