MultiChoice/GoTV Sucks!

Multi Choice/GoTV SUCKS!!!!!!!!!!!!!! So here we are on Monday, 5 March 2018, and I have once again been let down by Multi Choice! I called Faith Riba and she told me that she is off sick today and will get somebody else to call me!

I am sure I will get a much better response from Multi Choice as soon as I post this problem on “Hello Peter” and “Social Media”! If I pay 1 minute too late, my Service get’s cut off, but Multi Choice can take their time and do as they please

-------- Original message -------- From: theo ********** Date: 2018/03/02 13:52 (GMT+02:00) To: ********** ********** Subject: GoTv

This Gotv account is in my wife's name. Mrs. L Schoeman. I.D. nr. 7***********. Our GoTv was installed on 12 January 2018. Our picture buffers when we watch Tv, so I contacted MultiChoice and had the Installers come and see what the problem was. They raised our arial and said that the reception was good and left. Unfortunately that did not solve the problem, the buffering continuos!!! I have made numerous phone calls and nobody seems to know how we can solve my problem. I then brought the decoder in to the MultiChoice head office in Randburg on 19 February 2018 and the lady at Service desk 68 told me that they can not test the decoder! She said that they will get Field Service to come to my house and test it. She also said that she will keep me in the loop and let me know when they will come. After 7 days of no call or contact from ANYBODY AT MULTICHOICE, I called them again. Clive told me that he will get it sorted and that he will call me that same day. Needless to say, I am still waiting for his call. Then I called again on 28 February 2018 and another person told me that HE will sort it out! Yet again that was the last hear from him! This morning, 2 March 2018 I called in AGAIN and Sheelbooi told me I must bring the decoder in and also had me speak to his Superviser. Now I am at multiChoice and was told that the decoder is fine and that they will send Field Service to my house TODAY OR TOMORROW! Just so that you know, on Monday, 26 February 2018 the decoder would not read the remote in the mornings when we switch on the Tv. You have to wait a couple of minutes before it would read the remote or you had to change the channel manually at tbe decoder. This now happens EVERY MORNING! I hope this problem get's resolved by tomorrow as promised by Faith!

Kind regards Theo Schoeman