Multichoice/DSTV - Worse Customer Service Ever

-2. I don't think I have ever experienced such appalling service from a company the size of DSTV. I have been trying since the 4th of March 2021 to get to change ownership and debit order details with them. I have proof where I gave up after holding on for 49 minutes - my call not being answered. I lodged a complaint on the main website and got a response from someone who sent me forms. None of this is explained on the website as options. An email with all the details requested in writing was emailed on 18 March. To date and after around 7 subsequent emails, no response. I cannot log into the profile as it is blocked. How on earth do you keep clients with such appalling service! Where to from here? Do we just cancel our DSTV altogether or hope that somewhere someone will see this and reach out.