Multichoice(DSTV) Price Lock query

Going for a month that I logged a Price Lock query at Multichoice with no feedback from them. I've resorted to sending an email everyday to ***(getting a automatic reply response),that's all. I call***) twice everyday holding on for more than 20 min, to the sound of "all our agents are busy". If there's human life out there, please get intouch.