AG
ALDO G

1 reviews | Active since May 2012

06 Apr 2018, 14:11

MULTICHOICE/DSTV MOST UNPROFFESSIONAL AND TERRIBLE COMPANY - THEY CUT MY DSTV WITHOUT INVESTIGATION AND REPLY (AS THEY PROMISED ON PREVIOUS REVIEW/REPLY) WHY THEY ARE TRYING TO OVERCHARGE ME ON MY ACCOUNT

MULTICHOICE CUTS MY DSTV WITHOUT INVESTIGATION WHY THEY ARE TRYING TO OVERCHARGE - DSTV/MULTICHOICE SENDS A "PRIVATE REPLY" (SO THAT PUBLIC DOES NOT SEE) FROM "RUPERT" , SINCERELY APOLOGISING FOR THE INCONVENIENCE AND THEY WILL INVESTIGATE MY BILLING CONCERNS AND CORRESPOND WITH ME AS SOON AS INFORMATION IS AVAILABLE. NO REPLY AND NO CORRESPONDENCE THEY JUST SWITCH OFF MY DSTV BECAUSE I REFUSE TO PAY THEIR OVERCHARGED ADDITIONAL BILL/COSTS!!!!!!!!!!!!!!!!!!!!!! PREVIOUS REPLY FROM MULTICHOICE.................... Official private business reply Good day ALDO It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard. We currently investigating your Billing concerns with our Price Lock department for urgent resolution. Feedback will be provided by written or telephonic correspondence as soon as more information becomes available. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Feel free to contact us should you require any further assistance. Kind regards Rupert

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Apr 2018, 14:39
Official

Dear Aldo

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

AG
ALDO G's update06 Apr 2018, 20:32
Reviewer Update
WHAT COMMUNICATION???? MULTICHOICE'S ONLY COMMUNICATION IS CUTTING OFF MY DSTV AFTER ALMOST 17 YEARS OF BEING A LOYAL CUSTOMER AND ANOTHER 5 YEARS OF MNET SUBSCRIBER. WITHOUT EXPLAINING WHY I'M BEING OVERCHARGED. MULTICHOICE /DSTV FEELS F**K ALL FOR THEIR LOYAL CUSTOMERS AND SERVICE DELIVERY AND ONLY INTERESTED IN RIPPING THEM OFF WITH A S**T SERVICE/ENTERTAINMENT
AG
ALDO G's update06 Apr 2018, 20:54
Reviewer Update
AND OBVIOUSLY MULTICHOICE DSTV WILL WANT TO CHARGE A RE-ACTIVATION FEE AGAIN