RW
Ryan W
1 reviews | Active since Feb 2011
06 Sept 2023, 14:44
Multichoice/DSTV issues
Is it mere coincidence that a subscriber experiences technical issues when he/she declines an offer from Multichoice? Why am I being offered replacement decoders? What for? As a Premium subscriber, my Bouquet is often modified and/or limited without my consent, e.g. no access to Catch up, limited News24 options, e48 errors etc?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Sept 2023, 15:16Hi Ryan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Sept 2023, 15:16
Official
Hi Ryan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Sept 2023, 14:31Hi Ryan, we hope this email finds you well.
We sincerely apologize for any inconvenience you've experienced. It is not our policy to create technical issues when subscribers decline our offers. We are committed to providing reliable services to all our subscribers.
Replacement decoders may be offered in situations where there are known hardware issues or to enhance your viewing experience. However, we do not force these replacements upon subscribers, and it's entirely our customer's choice whether to accept them or not.
If you are still facing technical issues with your current Explora decoders, please provide a more convenient time for our team to call you and provide the necessary assistance.
Regards
DStv: Hello Peter Team
We sincerely apologize for any inconvenience you've experienced. It is not our policy to create technical issues when subscribers decline our offers. We are committed to providing reliable services to all our subscribers.
Replacement decoders may be offered in situations where there are known hardware issues or to enhance your viewing experience. However, we do not force these replacements upon subscribers, and it's entirely our customer's choice whether to accept them or not.
If you are still facing technical issues with your current Explora decoders, please provide a more convenient time for our team to call you and provide the necessary assistance.
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Sept 2023, 14:31
Official
Hi Ryan, we hope this email finds you well.
We sincerely apologize for any inconvenience you've experienced. It is not our policy to create technical issues when subscribers decline our offers. We are committed to providing reliable services to all our subscribers.
Replacement decoders may be offered in situations where there are known hardware issues or to enhance your viewing experience. However, we do not force these replacements upon subscribers, and it's entirely our customer's choice whether to accept them or not.
If you are still facing technical issues with your current Explora decoders, please provide a more convenient time for our team to call you and provide the necessary assistance.
Regards
DStv: Hello Peter Team
We sincerely apologize for any inconvenience you've experienced. It is not our policy to create technical issues when subscribers decline our offers. We are committed to providing reliable services to all our subscribers.
Replacement decoders may be offered in situations where there are known hardware issues or to enhance your viewing experience. However, we do not force these replacements upon subscribers, and it's entirely our customer's choice whether to accept them or not.
If you are still facing technical issues with your current Explora decoders, please provide a more convenient time for our team to call you and provide the necessary assistance.
Regards
DStv: Hello Peter Team
Best regards,